1300 357 233 sales@oeelsafe.com.au

introducing our extended warranty

POWER TO LAST A DECADE
OE are pleased to update our warranty, effective for purchases from 15th May 2024.
OE will now provide up to 10 years warranty across our complete product range.
  • Power units with AC Power Sockets are covered for 10 years
  • DC TUF USB charging modules and wireless chargers are covered for 2 years
  • QIKPAC batteries, battery chargers, software and PSU units are covered for 2 years
  • All other OE Elsafe products are now covered for 2 years. 
// TEN YEARS
Power units containing AC sockets are covered by OE’s 10 year warranty with the exception of any DC component, USB charging modules, QIKPAC battery (and software), PSU, wireless chargers, & battery chargers are covered for 2 years. 
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// WHAT IS AN AC PRODUCT

An AC component is a conventional power outlet that is powered by alternating current. This includes international power sockets from our 42mm modular components range.

// TWO YEARS

DC components including USB charging modules, QIKPAC batteries, battery chargers and software, PSU’s (Power Supply Units) and wireless chargers are covered for 2 years. 
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// WHAT IS A DC PRODUCT

A DC component is something that is powered by or enable DC (direct current) power such as a USB outlet, PCB, PSU or wireless chargers, qikpac batteries and battery chargers.

// REPORT ANY PRODUCT FAILURE PROMPTLY BY EMAIL

OE will assess the issue and may require returning the goods for investigation. Upon confirmation of a covered fault, OE will repair or replace the product at no cost.

OE will repair or replace, at its own option, those parts which are confirmed as defective by OE within the above warranty periods.

Replacement parts are covered only for the remaining warranty period. Claims must be made in writing within 60 days after the warranty period ends.

 

sales@oeelsafe.com.au   |  1300 357 233